Organize association records
Connect board notices, vendor scopes, common-area photos and timelines so claim conversations stay grounded in what the association already documented.
WORKING WITH HOA MANAGERSSupport the association.
Support the association.
Clarify common-area and unit claims.
Coordinate association records, common-area damage information and owner communication around a property claim.
Where we can help associations and unit owners.
Clarify unit vs. common area
Help owners and boards understand which damage may belong in an association claim versus a unit-owner conversation — without giving legal advice.
Improve communication flow
Give authorized decision-makers a public adjuster to discuss carrier positions while management keeps operations and vendor coordination moving.
Useful records to share
- Association/property address and authorized contact with permission
- Common-area and unit damage photos with dates
- Vendor scopes, board correspondence and claim letters when available
Share only with the property owner’s authorization.
Keep the roles clear.
The association or unit owner (as applicable) chooses whether to retain us and who performs the repair or emergency work. Our involvement does not guarantee coverage, payment of an invoice or approval of a repair scope. We explain our services and terms directly to the authorized party before representation.
We explain our services and terms directly to the owner before representation.
How AF Claims helps your clients
You stay focused on operations and owner communication. We advocate on the claim — documentation, carrier communication, and organizing the loss record — with authorized permission.
Claim advocacy
We represent the policyholder’s interests in the claim file so your client is not alone against the carrier’s process.
Documentation that travels
Photos, measurements, invoices, and trade scopes get organized into a claim presentation the carrier can actually evaluate.
Carrier negotiation support
We help raise clear questions about missing scope, quantities, and coverage positions — without overpromising results.
Protecting repair scope
When estimates omit tear-out, matching, or access work, we help put those details back into the conversation with evidence.
Clear division of roles
You manage your professional services. We handle agreed public-adjusting work. The owner chooses who to retain.
No guaranteed invoices
Our involvement does not guarantee coverage, payment of your invoice, or approval of a scope. We explain terms to the owner directly.
Partner questions
Can we start with one customer who needs help?
Yes. With the owner’s permission, introduce the situation and property location. We can discuss a free claim review and what documents to bring.
Do you replace our role on the project?
No. You remain responsible for association management. We provide agreed public-adjusting services to the authorized party and coordinate claim documentation as appropriate.
Can we arrange an introductory meeting?
Yes. Call or email with your company, trade and service area. Ask about a phone or Zoom introduction.
LET’S TALK ABOUT WORKING TOGETHER
A useful relationship starts with a conversation.
Tell us your management company, association types and service area. We can discuss a phone or Zoom introduction and how to coordinate an authorized claim review.