A complex property loss.
A coordinated claim presentation.

A commercial property claim has more moving parts than a residential one: multiple buildings or units, tenants, lenders, contractors and policy forms with their own conditions. Defining exactly what is insured, and where, comes before any estimate.

What commercial property damage really looks like

The damage you can see on day one is rarely the whole loss. These are the areas we most often find missing from commercial property claims when a file first reaches us.

Where insurer estimates commonly fall short

Most first estimates are prepared quickly and from limited information. Gaps are usually about scope, not arithmetic: what was left out, not how it was priced. These are general patterns, not a statement about any particular insurer or claim. In Florida, a preliminary or partial estimate must state that it may be revised as the insurer continues to evaluate the claim (s. 627.70131(6)(a)), so treat a first estimate as a starting point.

• Scoping only visible roof damage without testing for wet insulation
• Leaving out rooftop equipment, signage or exterior lighting
• Missing code, permit and accessibility-related costs
• Overlooking tenant improvements or common areas
• Treating each building as a separate small loss when the event affected the whole property

Your documentation checklist

You do not need a perfect file to call us. Start with what you have, keep adding to it and never throw damaged material away before it is photographed.

A typical commercial property claim timeline

1. 1Day of the lossSafety and protection

   Make the property safe, photograph the damage and make reasonable emergency repairs to prevent further damage. Keep every receipt.

2. 2Before you call the insurerFree consultation

   Call a licensed public adjuster first. We help you report the claim correctly and prepare for the recorded statement and inspection.

3. 3PromptlyGive notice

   Report the claim as soon as you reasonably can. In Florida, s. 627.70132 bars a new or reopened claim unless notice is given within 1 year after the date of loss, and a supplemental claim within 18 months.

4. 4Within 7 daysAcknowledgment

   Florida insurers generally must review and acknowledge a claim communication within 7 calendar days (s. 627.70131(1)(a)).

5. 5Within 30 days of proof of lossInvestigation and inspection

   The insurer generally must begin investigating within 7 days after receiving proof-of-loss statements and conduct any physical inspection within 30 days (s. 627.70131(3)). A copy of any detailed estimate must be sent within 7 days after it is generated.

6. 6Within 60 days of noticePay or deny

   The insurer generally must pay or deny the claim, or a portion of it, within 60 days after notice, with a written explanation, unless factors beyond its control prevent it (s. 627.70131(7)(a)).

Florida timelines apply to residential property claims and certain smaller commercial claims, and include exceptions and tolling (for example during mediation). In the other states where we are licensed, deadlines come from your policy and that state’s law and can be very different; we check them for your claim. General education, not legal advice.

Mistakes to avoid

These are the early missteps we see most often. Each one is easier to prevent than to fix, which is why a free consultation before you talk to your insurer matters.

• Letting one person give statements for the whole property before facts are gathered
• Allowing repairs to start before damage at every location is documented
• Forgetting tenant improvements, common areas or equipment
• Missing policy conditions such as notice and proof-of-loss requirements
• Treating property and business-income questions as unrelated

How American Financial Claims helps

A public adjuster works for the policyholder, not the insurance company. Here is how a claim typically moves with us, from the first call.

1. Free consultation. Call (239) 444-8101 or request a review. We listen, look at what you have and tell you honestly whether we see a path, including when we do not.
2. Report it correctly. You still give your insurer prompt notice. We help you do it accurately and prepare you for the recorded statement and the insurer’s inspection.
3. Inspect and document. If you retain us, we inspect the property, photograph and measure the damage and gather the records in the checklist above.
4. Build the scope. We prepare a detailed estimate of what the repair actually requires and compare it line by line with the insurer’s.
5. Present and follow through. We present the claim, answer requests, track deadlines and keep you updated until the claim is resolved.

We serve policyholders in the 15 states where we hold public adjuster licenses. See our licensing information. No outcome is guaranteed; every claim depends on the policy and the facts.

Real results on similar claims, shared with our clients’ permission, are shown further down this page. Past results do not guarantee or predict a similar outcome.

Related reading