Unblock claim questions
When open damage or an unresolved claim shows up in underwriting or closing, borrowers get a place to organize facts and next steps.
WORKING WITH MORTGAGE BROKERSKeep the transaction moving.
Keep the transaction moving.
Give damage a claim professional.
Connect borrowers with claim guidance when insured property damage may affect a transaction, timeline or lender requirements.
Where we can help your borrowers.
Clearer documentation
With the owner’s permission, help gather estimates, loss history and carrier correspondence relevant to the current claim.
Professional boundaries
We focus on the property claim. You continue managing the loan process, while legal and disclosure questions stay with the appropriate professionals.
Useful records to share
- Borrower/owner contact with permission and property address
- Known damage, inspection findings or claim status
- Available estimates, letters or repair bids
Share only with the property owner’s authorization.
Keep the roles clear.
The property owner chooses whether to retain us. Our involvement does not guarantee coverage, lender acceptance, closing timelines or payment of any invoice. We explain our services and terms directly to the owner before representation.
We explain our services and terms directly to the owner before representation.
How AF Claims helps your clients
You stay focused on your client relationship. We advocate on the property claim — documentation, carrier communication, and organizing the loss record — with the property owner’s authorization.
Claim advocacy
We represent the policyholder’s interests in the claim file so your client is not alone against the carrier’s process.
Documentation that travels
Photos, measurements, invoices, and trade scopes get organized into a claim presentation the carrier can actually evaluate.
Carrier negotiation support
We help raise clear questions about missing scope, quantities, and coverage positions — without overpromising results.
Protecting repair scope
When estimates omit tear-out, matching, or access work, we help put those details back into the conversation with evidence.
Clear division of roles
You manage your professional services. We handle agreed public-adjusting work. The owner chooses who to retain.
No guaranteed invoices
Our involvement does not guarantee coverage, payment of your invoice, or approval of a scope. We explain terms to the owner directly.
Partner questions
Can we start with one customer who needs help?
Yes. With the owner’s permission, introduce the situation and property location. We can discuss a free claim review and what documents to bring.
Do you replace our role on the project?
No. You remain responsible for the mortgage process. We provide agreed public-adjusting services on the property claim and coordinate documentation as appropriate.
Can we arrange an introductory meeting?
Yes. Call or email with your company, trade and service area. Ask about a phone or Zoom introduction.
LET’S TALK ABOUT WORKING TOGETHER
A useful relationship starts with a conversation.
Tell us your brokerage, markets served and how claim issues typically appear in your pipeline. We can discuss a phone or Zoom introduction.